Returns & Exchanges

At Pretty Green, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the delivery note is included inside.

• 3.
  Ship the Item

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized collection point.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.